How will I be notified when a check has been returned?
The Check Chase Online system will send you an email notice the same day the bank uploads new returns to the system.  The new returns, as well as previous returns, will always be available for you to review via our 24/7 online reporting system.

What happens to checks that are not collected electronically or are not eligible for electronic collection?
Check Assist (or a Check Assist affiliate) will provide free traditional check recovery services on these items.  Or if you prefer we can forward them to your existing collection agency or to a collection agency of your choice.

Hey!  That’s a good customer of mine!  Special handling required...
The Check Chase Online system allows you to review new returns online and to resolve or exclude any special customers prior to the electronic collection taking place. Need to accept payment at the store?  No problem.  Go online, find the check in question, and mark it paid.   Have a relative or employee that constantly bounces checks at your store?  Simply tell the software to always exclude them from the collection process and to notify you immediately of the return.  Need to manually set a specific represent date to accommodate the needs of that special customer?  Also not a problem... log on, locate the check in question, and select the appropriate date from the drop down calendar.  The check in question will now be electronically redeposited on that date.

What does it cost to use Check Chase Online?
The Check Chase Online is offered to you as a free service.  There will never be any charges, regardless of how often you use the system. Check Chase Online will debit from the consumers account an NSF collection fee as set by the State where the check was received.  40% of this collected fee is credited back to you to offset your banks RDI fees and the remainder is used to fund the operational overhead of the software.  Assuming a $30.00 NSF collection fee is charged, you will receive $12.00 of each collected fee.  

Click here for a list of fees by state.